At a glance
- Outcome
- Replacement hire signed in 1 month — retained 12+ months later
- Duration
- 1 month
- Service
- Professional Search
- Sector
- Networking · Hardware
- Location
- Munich, Germany
The challenge
The challenge.
The client needed to replace a Customer Support Engineer leaving its Munich office, supporting DACH customers on a very niche networking product line. We sourced a strong early-career candidate with the right technical curve, signed within one month, and the hire is still with the company over a year later.
The engagement
How we ran it.
We staffed the search with senior recruiters who already operate in networking · hardware and the local Munich market. The brief was calibrated in week one with the hiring manager, and we ran a tight structured process with weekly funnel reporting.
Sourcing was outbound-led, with deep market mapping of the qualified pool and direct candidate conversations — not job-board posts. Every shortlisted candidate was qualified against the hiring bar before reaching the client.
Roles hired
What we hired.
Customer Support Engineer (DACH)
The client needed to replace a Customer Support Engineer leaving its Munich office, supporting DACH customers on a very niche networking product line. We sourced a strong early-career candidate with the right technical curve, signed within one month, and the hire is still with the company over a year later.
Candidate landscape
Candidate landscape.
Munich local market
We started with the local Munich pool of networking · hardware talent — passive senior profiles, not active job-seekers.
Adjacent markets & relocation
When the local pool was too narrow, we widened to adjacent DACH and EU markets and ran relocation as a parallel track where needed.
How we ran it
Process.
- Week 1
Calibration
Deep brief with the hiring manager, scorecard agreed, target-company list signed off.
- Weeks 2–3
Active outbound
Outbound to the calibrated long-list, structured screens, weekly funnel readout to the client.
- Final phase
Close
Final-round interviews, references, offer support and signed contract.
The outcome
Outcome.
Replacement hire signed in 1 month — retained 12+ months later — We sourced a strong early-career candidate with the right technical curve, signed within one month, and the hire is still with the company over a year later.
Client quote: "We needed continuity for DACH customers — they delivered, and the hire has stayed." — Country Manager DACH.
FAQ
FAQ.
- Why did this search work in 1 month?
- Because we started with a calibrated brief, ran an outbound-led process against a mapped long-list, and qualified rigorously before sending candidates. No job-board volume play.
- Do you take similar mandates in Munich?
- Yes — we run professional search mandates in Munich regularly. Brief us and we will come back inside 48 hours with a feasibility view.
- Can you guarantee a similar timeline?
- Every search has its own market dynamics. We commit to a calibrated timeline after week one and report against it weekly.
Hiring a customer support engineer (dach)?